Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with EmirAura. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are typically processed within 1 business day after payment confirmation or order placement.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods, processing times may be slightly longer.

Delivery Time

We deliver across the United Arab Emirates.

  • Standard Delivery: 1–2 business days (for eligible products)

  • Delivery times may vary depending on your location, product availability, and courier operations.

The estimated delivery time for each product is displayed on its product page.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your order.

We may also offer free shipping promotions on selected products or order values.

Order Tracking

Once your order has been shipped, you will receive tracking information (where available) so you can monitor the progress of your delivery.

Cash on Delivery (COD)

Cash on Delivery is available for eligible orders within the UAE.

Please ensure someone is available at the delivery address to receive and pay for the order.

Delivery Attempts

If a delivery attempt is unsuccessful, the courier may contact you to arrange another delivery attempt. Repeated failed delivery attempts may result in order cancellation.

Incorrect Shipping Information

Please make sure your shipping address and contact details are accurate before placing your order.

EmirAura is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delays

While we strive to deliver all orders on time, delays may occasionally occur due to circumstances beyond our control, including weather conditions, public holidays, courier delays, or other unforeseen events.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact our customer support team within 48 hours of receiving your order. Include your order number and photos of the item and packaging to help us resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page. We will be happy to assist you.